It was truly heartwarming to receive so many emails, IMs and tweets last week when the Thanksgiving spirit moved everyone to think kindly of their fellow humans and thank their friends and family for support. I sent out my share as well. But it occurred to me that I should do this more often than once a year. Did any of you suffer a twinge of guilt as you were typing your messages of thankfulness?
I’m making myself a promise for 2009. Along with the end of month reconciliation and first of month planning, I will select one person each week to write to and tell them just why I value their support and loyalty. I don’t plan to make it a quickie, tossed off note requiring only a fast lookup in my database for name and email. No, I think i will make it a handwritten note on company letterhead spelling out the how’s and why’s.
I’m actually looking forward to starting this. So many people have made such an impact in the last few years and I look forward to getting back in touch with some who have slipped through the cracks.
This might not be a bad thing for you to adopt as well. I mean, look at the popularity of SendOutCards. Letter writing, like card writing, is a lost art and it’s one I personally will be happy to revisit.
Until next time,
Work well, play well, be well
db
Tags: best practices, customer service, gratitude, letters
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I really like your idea of sending out notes to let people know they are appreciated. I’m really, really fond of the idea of Thanksgiving every day. The approach I take, DeBorah, is to keep a Gratitude Journal. I make entries daily – or close to daily. Sometimes I go back to make entries for several days by remembering what I was thankful for that day. It doesn’t have to be major. It can be some little thing I learned about adding a badge to my website. It can be something a friend or even a stranger said that meant a lot. It can be something I did that day I was pleased with. I find my making an effort to record something positive, no matter how small, it helps to keep the heart open.
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Thank you, John. I, too, keep a gratitude journal to keep me focused. It’s especially nice to have when I’m not having such a good day and I can look back and reflect on the good things that have been happening. It helps, too, when I get impatient because things are not progressing at a speed I prefer. It’s easy to overlook the progress that has been made in the frustrations of the moment.




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